Learnings from undertaking a large-scale Salesforce transformation project with Robert Whitaker

In this episode, we talk with technology leader and Head of Salesforce Platform, Robert Whitaker, who was recently involved in one of the largest Salesforce transformation projects in the Asia Pacific.

We talk to Rob about the assessment and initial investment decision around why Salesforce was chosen, the value that they got from working with a consulting partner, and the key roles that are required on such a big project. He explained to us the challenges that they faced throughout the program of work as well as how they tackled them. We covered best practices, including the most critical points throughout a project, when commencing such a huge piece of work right through to delivery.

We touch on recruitment and ongoing learning, and reflect on how far Rob has come in his knowledge of the Salesforce platform.

Lastly, Rob shares what he loves the most about the Salesforce Ohana and the opportunity that the industry presents for collaboration with other business.

You can connect with Rob on LinkedIn at https://www.linkedin.com/in/robswhitaker/