OA 446: Fully-Remote Customer Service Specialists - with GQ Fu of LTVplus

Outsourcing podcast

Get the full show notes for this outsourcing podcast here:
outsourceaccelerator.com/446

 

GQ Fu and LTVplus

GQ Fu is the CEO and co-founder of LTVplus, an outsourcing firm specializing in customer service.  It primarily focuses on the e-commerce industry but has since expanded beyond the field.

GQ and his partner are advocates of remote work and have been digital nomads themselves for some years. Their company, LTVplus – which stands for lifetime value – is 100% remote and aims to help businesses increase the lifetime value of customers.

LTVplus aims to understand the entire customer journey to provide the best experience across channels like chat, email, text, and voice. It eventually expanded from live chat into omnichannel support.

In this episode, Derek and GQ talk about remote work, the role of AI and automation in businesses, and convincing clients to try outsourcing.

 

References:

E: gq@ltvplus.com

W: LTVplus

LI: GQ Fu

 

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