”Driving Success: Prioritizing Customer and Employee Journeys at Dan Cummins Chevrolet and Buick”

• Glenn Lundy, General Manager of Dan Cummins Chevrolet and Buick in Paris, Kentucky, discusses the importance of prioritizing the customer's journey and making their experience a priority.
• The dealership has grown significantly in recent years, from selling 150 to 850+ cars per month in a town of 9,500 people.
• Glenn Lundy emphasizes the significance of treating employees well and ensuring their journey within the company is a positive and pleasant one.
• He introduces the new tagline for their commercials, "Your journey is our priority," emphasizing the commitment to customer satisfaction and experience.
• Glenn Lundy highlights the need for leaders to focus on their employees' journeys and create a supportive and uplifting work environment for greater success.