“For the first time I’m hopeful to see a seamless, touchless process in travel. People have been talking about it for a long time. … We should use the crisis to move these things along. The experience can become much more pleasant.” Rian Burger, Senior Principal specializing in Airports for Stantec Architecture
While COVID-19 has had a disastrous effect on travel, it’s pushing airports to make many changes that have been talked about for years. Enhanced cleaning processes and touchless transactions are among ways the industry is getting healthier. Airports should consider furthering those enhancements and going a step further by diversifying revenue streams going forward to ensure that pandemics or other disasters don’t have the same kind of impact in the future.
Ep. 28 - Zenola Campbell, Dallas/Fort Worth International Airport
Ep. 27 - Michael Svagdis, SSP America
Ep. 26 - Paul Brown, Hartsfield-Jackson Atlanta International Airport
Ep. 25 - John Reeb, San Francisco International Airport
Ep. 24 - Scott Carr, Greenville-Spartanburg International Airport
Ep. 23 - Justin Meyer, Kansas City International Airport
Ep. 22 - Ben Zandi, Fraport USA
Ep. 21 - Ken Buchanan, Dallas/Fort Worth International Airport
Ep. 20 - Rosemarie Andolino, MAG USA
Ep. 19 - Michael Levine, Tastes on the Fly
Ep. 18 - Roger Fordyce, Hudson
Ep. 17 - Bryant Francis, Oakland International Airport
Ep. 16 - Bill Casey, Areas USA
Ep. 15 - Vince Modica, Wolfgang Puck
Ep. 14 - Woody Bibbens, ReachTV
Ep. 13 - Christina Cassotis, Pittsburgh International Airport
Ep. 12 - Kelsey Finn, National Association of College Auxiliary Services
Ep. 11 - Lise D'Andrea, Customer Service Experts
Ep. 10 - Chellie Cameron, Philadelphia International Airport
Ep. 9 - Peter Amaro, Master ConcessionAir
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