Two of Kasasa’s Retail Experience Managers give us a peek behind the curtain on three actual Mystery Shop phone calls with community financial institutions. They analyze what’s working, what’s not, and what you can do to help your front-line staff offer a first-class experience to prospects and account holders alike. Before you click “play” on the podcast, we suggest you start with the YouTube link below (it’s a clip from NBC’s The Office).
Excerpt from S5:E7 - NBC's The Office: https://www.youtube.com/watch?v=1QQBB3cwNM0
Resources:
The Kasasa Exchange
Follow Kasasa on Twitter
Consumer Engagement 2.0 with Statflo CRO Scott McArthur
Marketing in 2022 with CW Warwick and Thomas Shields
Reaching new borrowers with Chris Cohen
Planting for future growth with Patrick Dickson, Part 2
Planting for future growth with Patrick Dickson, Part 1
Lending Strategies for 2021 with Greg Schultz
Creating great digital experiences with Gabe Trevino and Anthony Rezendes
Veteran leadership insights with Joseph Cabrera
Operational excellence during a pandemic with Vennesa Van Ameyde
“Are you a true lender?” and other compliance news in the Compliance Pagoda
Why transparency is the Holy Grail of cybersecurity with Hung Lee
The golden marketing opportunity in Q4 with Star Exton-Raymor and Alyson Daniel
How the Kasasa Loan is changing lending with Greg Schultz and Chris Cohen
What to do when your branches shut down overnight with Keith Brannan
The Compliance Pagoda with James McGuire - Session 1
Breaking down our new theme song with Victoria Kerr
The case for coopetition with Craig Raughton
Strategic planning retrospective with Josh Bailey
Data strategy with Pradeep Ittycheria
Back office systems with Amy Gililland-Acosta
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Aligned Money Show
Gorse Culture PODcast : The H.R. Detective Agency!
HCI Leadership Revolution
The Ramsey Show
Planet Money