Maddie Neuman shares her admiration for the bravery and courage of frontline workers - particularly during the pandemic. Neauman, is the Manager, Learning & Development & Organizational Change Management Office within the Technology organization at T-Mobile. She joins host Justin Lake to give her insight on how upper management can show appreciation for those deskless workers.
Takeaways
Quote of the show:
1:28 “I think sometimes even if communication is trickling down, it changes and morphes as it moves along. And so I think sometimes the issue is the lack of communication.
And sometimes the issue is the changing of the communication as it makes its way through. So I think that's a really big challenge. And I would also say an opportunity for organizations to look at how to get that right, and how to make sure that employee voices and sentiment from the frontline is heard and taken seriously.”
Links
Ways to Tune In:
Meeting the Underserved - Episode #104 - Chris Bond - Part2
Meeting the Underserved - Episode #103 - Chris Bond - Part 1
Making Your Solution Scalable - Episode #102 - Adam Roesner
Asking The Right Questions - Episode #101 - Maria Feay
Designing the Right Training - Episode #99 - Amanda Fullbright
Back to the Trenches - Episode #98 - Meg Vrabel
Tailoring Learning and Development - Frontline Innovators - Episode #097
Serving A Greater Purpose - Frontline Innovators - Episode # 096
Lead with Emotions - Frontline Innovators - Episode # 095
Working on a Spectrum - Frontline Innovators - Episode #094
Solving Problems - Frontline Innovators - Episode # 093
Designing for Membership - Frontline Innovators - Episode # 092
Using Technology to Your Advantage - Frontline Innovators - Episode # 091
Being the Bridge - Frontline Innovators - Episode # 090
Driving Change Forward - Frontline Innovators - Episode # 089
Skill vs Will - Frontline Innovators - Episode # 088
Avoiding Resource Depletion - Frontline Innovators - Episode # 087
The Barriers to Change - Frontline Innovators - Episode # 086
Keeping Up the Pace - Frontline Innovators - Episode # 085
Apply, Change and Solve - Frontline Innovators - Episode # 084
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