WIHI - A Podcast from the Institute for Healthcare Improvement
Health & Fitness:Medicine
Date: May 5, 2011
Featuring:
The last time WIHI sat down with Maureen Bisognano (September 9, 2010: "Leaders Never Stop Learning") she was newly ensconced as the head of IHI and everyone was getting a big dose of her undying optimism and passion for new designs to improve care that include input from patients and families every step of the way. Seven months later, Maureen is as committed to these principles as ever, in part because everywhere she travels she witnesses the benefits that true patient-centered care and true collaboration have on people’s lives — including the clinicians on the front lines.
And yet, it’s easy to understand why leaders of health care organizations today aren’t always so sure how to connect their own home-grown innovations to the high-stakes challenges cropping up on the larger stage. Will cultivating a robust system of patient advisors lead to better HCAHPS (satisfaction) scores? Greater fiscal stability? Will a unique partnership with a home care agency and the local senior center reduce unnecessary hospital readmissions enough to avoid losing out on reimbursements? If infection rates drop, along with endless backups in the emergency department, does this make the hospital a good candidate to form or be part of an accountable care organization (ACO)? If a clinical practice gets a “meaningful” electronic health record system up and running, and patients have new ways to see (and know) what doctors and nurses see (and know), will it make it easier to get certified as a medical home?
Leaders can’t just ask these questions today; they need to have some answers. They also need new ways to explain multiple priorities and simultaneous goals to their hard-working staff, as well as how all the efforts link to the larger aims of health care reform. Are there overarching frames that can help? Maureen Bisognano believes so. WIHI host Madge Kaplan talks with Maureen about her most recent travels, her learning, and her guidance for “leading across the continuum” of care.
WIHI: Reports from the Frontlines of Effective Crisis Management
WIHI: Primary Care's (New) Pressures and Possibilities
WIHI: Health Care’s Newest Improvers: Patient and Family Advisors
WIHI: The Newest Innovator on the Block: Center for Medicare and Medicaid Innovation
WIHI: A Legible Prescription for Health Care
WIHI: Alert to Change: New Models for Residency Work Hours
WIHI: The Power of Specialty Care – and the Necessity to Use It Wisely
WIHI: The Patient Activist
WIHI: Finding the Will to Bend the Cost Curve
WIHI: Nursing’s New Roadmap: Education, the Workforce, and Health Care Quality
WIHI: The Leaders Needed for the Changes Health Care Needs
WIHI: The Power to Detect and Reduce Harm: IHI’s Global Trigger Tool and Adverse Events in the US
WIHI: Reducing Readmissions, Restoring Revenues: Making Good Care Count
WIHI: The Buzz about Medical Training: It’s (Slowly) Changing
WIHI: Leaders Never Stop Learning
WIHI: Against All Odds: Maternal Survival in Ghana and the US
WIHI: Unprofessional Behavior Not Permitted Here
WIHI: The Image of Better (Radiation) Imaging Practices
WIHI: Learning by Data and by Doing: Low-Cost, High-Quality Health Care in America
WIHI: Coaching’s the Thing for Primary Care Practice
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