Have you ever felt excluded? Been interrupted? Or felt shamed?
We have all felt this way at one time or another. But for minorities, this can be a regular occurrence.
Thankfully businesses now recognise the value of diversity and inclusion.
❌ But inclusion isn't an HR policy, D&I training or a hiring initiative.
❌ It isn’t flying rainbow flags during PRIDE.
✔️ Inclusion is creating a space and culture which enables all employees to feel safe to fully bring themselves to work.
✔️ To be seen, heard and celebrated for our differences, and valued for who we are.
My awesome guest on the podcast this week, Lara Hussblebee, identifies as a Queer Woman in CX and came on the show to share how she is using Design Thinking and Human Centred Design to help companies understand and empathise with minority groups, on her mission to include the excluded.
This episode reminds us that the most powerful way to include others is to remember the feeling you experienced, at the moment you felt excluded, and connect with it.
As the most fundamental capability needed to include others is quite simply, Empathy.
The biggest barrier to get over is often language.
Not feeling awkward talking and avoiding conversations ‘just incase I say the wrong thing’
Lara talked passionately about the positive intent to include others being the most important thing.
We all feel awkward when we are more worried about what to say. So let’s lean into that feeling, start the conversation, feel for one another, ask questions and simply listen
Tune in to hear us geek out on CX Design, and talk about:
🌈 Finding our way into CX
🌈 Design Thinking and Human-Centred Design
🌈 The similarities and difference between design disciplines
🌈 The Future of CX
🌈 Being a proud queer woman in CX
🌈 Usability - serving practical needs
🌈 Empathy - serving emotional needs
🌈 Empathy and Gender
🌈 LGBTQ employee experience
🌈 Rainbow Youth
🌈 Co-creation with minority groups
🌈 Intersectional feminism
🌈 Including the excluded through HCD
🌈 Using our skills to support charities
🌈 Maxing communities stronger through HCD
🌈 Helping minority groups feel heard, seen and celebrated
🌈 What it means to be a great ally
#LGBTQ #inclusion #humancentreddesign #designthinking #queerwomenincx #customerexperience #employeeexperience #diversity #womenincx #femaleentrepreneurs #inspiringwomen #womeninbusiness #womenentrepreneurs #girlboss #howtobeawesomeatcx #womenempowerment #womensupportingwomen #womeninbusiness #womenownedbusiness #girlpower #femaleboss #podcast #womenincxpodcast #womenincxcommunity #claremuscutt
Clare Muscutt talks with Kristin Haynes about human capabilities & the future of employee experience
Clare Muscutt talks with Lynn Hunsaker about ‘smoothing the silos’ and the path to influencing customer focus in your organisation
Clare Muscutt talks with Crystal D’Cunha about employee experience design and being a mompreneur
Clare Muscutt talks with Melissa Moore about frontline customer service and dealing with bullying in the workplace
Clare Muscutt talks with Agnes So about CX in health tech and bringing more ‘art’ to customer experience
Clare Muscutt talks with Alex Acosta about data analytics and living with eating disorders
Clare Muscutt talks with Anne Gray about the stigma of infertility and her research in the field of customer-led digital transformation
Clare Muscutt talks with Amélie Beerens about overcoming childhood trauma to become the women we’re destined to be
Clare Muscutt talks with Olga Potaptseva about female entrepreneurship and striking the right balance between CX strategy and implementation
Clare Muscutt talks with Ellie Sutton about customer experience & proposition development in supermarket retailing
Clare Muscutt talks with Anna Noakes Schulze about the future of Web3 customer experience and the Metaverse
Clare Muscutt talks with Chelsea Costelloe about Caribbean CX and dispelling customer journey mapping myths
Clare Muscutt talks with Serena Riley about challenging gender bias for the future generation of women leaders
Clare Muscutt talks with Gemma Colby about her transformational career journey and overcoming self doubt
Clare Muscutt talks with Naima Mwawasi about breaking gender stereotypes, divorce and CX in Kenya
Clare Muscutt talks with Thirza Schaap about working motherhood and building sustainable CX culture
Clare Muscutt talks with Elena Rozanova about escaping Kharkiv and the realities experienced by Ukrainian female refugees
Clare Muscutt talks with Stine Ringvig Marsal about squiggly careers and fixing a broken CX industry
Clare Muscutt talks with Hayley Pugh about graduate careers, digital transformation and omnichannel Customer Experience
Clare Muscutt talks with Liz Berks about research methods & getting closer to customers on any budget
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
HCI Leadership Revolution
Human Capital Leadership
The Power of Music Thinking
BusinessWISE
Business Wars