Have you ever felt excluded? Been interrupted? Or felt shamed?
We have all felt this way at one time or another. But for minorities, this can be a regular occurrence.
Thankfully businesses now recognise the value of diversity and inclusion.
❌ But inclusion isn't an HR policy, D&I training or a hiring initiative.
❌ It isn’t flying rainbow flags during PRIDE.
✔️ Inclusion is creating a space and culture which enables all employees to feel safe to fully bring themselves to work.
✔️ To be seen, heard and celebrated for our differences, and valued for who we are.
My awesome guest on the podcast this week, Lara Hussblebee, identifies as a Queer Woman in CX and came on the show to share how she is using Design Thinking and Human Centred Design to help companies understand and empathise with minority groups, on her mission to include the excluded.
This episode reminds us that the most powerful way to include others is to remember the feeling you experienced, at the moment you felt excluded, and connect with it.
As the most fundamental capability needed to include others is quite simply, Empathy.
The biggest barrier to get over is often language.
Not feeling awkward talking and avoiding conversations ‘just incase I say the wrong thing’
Lara talked passionately about the positive intent to include others being the most important thing.
We all feel awkward when we are more worried about what to say. So let’s lean into that feeling, start the conversation, feel for one another, ask questions and simply listen
Tune in to hear us geek out on CX Design, and talk about:
🌈 Finding our way into CX
🌈 Design Thinking and Human-Centred Design
🌈 The similarities and difference between design disciplines
🌈 The Future of CX
🌈 Being a proud queer woman in CX
🌈 Usability - serving practical needs
🌈 Empathy - serving emotional needs
🌈 Empathy and Gender
🌈 LGBTQ employee experience
🌈 Rainbow Youth
🌈 Co-creation with minority groups
🌈 Intersectional feminism
🌈 Including the excluded through HCD
🌈 Using our skills to support charities
🌈 Maxing communities stronger through HCD
🌈 Helping minority groups feel heard, seen and celebrated
🌈 What it means to be a great ally
#LGBTQ #inclusion #humancentreddesign #designthinking #queerwomenincx #customerexperience #employeeexperience #diversity #womenincx #femaleentrepreneurs #inspiringwomen #womeninbusiness #womenentrepreneurs #girlboss #howtobeawesomeatcx #womenempowerment #womensupportingwomen #womeninbusiness #womenownedbusiness #girlpower #femaleboss #podcast #womenincxpodcast #womenincxcommunity #claremuscutt
Clare Muscutt talks with Claire Durrant about UX, CX, Service Design & freelance digital nomad-ing.
Clare Muscutt chats to Katie Stabler about women supporting women and influencing the CX agenda.
Clare Muscutt talks with Hannah Foley talking about balancing CX careers and motherhood!
Clare Muscutt talking with Gavin James about CX & using our intuition to help make better decisions.
Clare Muscutt talking with Jo Boswell about actionable data, and making CX a commercial discipline.
Clare Muscutt talks with Ingrid Lindberg talking about her journey to becoming the World's first CXO
Clare Muscutt talks with Michelle Badenhorst about uniting business analysis & customer experience.
Clare Muscutt talks with Janelle Mansfield about the pros and cons of being an alpha-female in CX.
Clare Muscutt talks with Sandra Thompson about the power of Emotional Intelligence & Empathy in CX.
Clare Muscutt talks with Shameem Smillie about race, gender, & becoming who we really are.
Clare Muscutt talks with CCO, Kate Thornton, about what it takes to have the edge in CX Leadership.
Clare Muscutt and Ines Martinez debating their thoughts on boys, babies, and the future of CX.
Clare Muscutt talks with Claire-Boscq-Scott about CX and overcoming adversity to succeed.
Clare Muscutt talks with Rebecca Brown about work-life balance and building a happiness centered career
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