[132] People weren't actively buying on Amazon ten years ago. We weren't streaming our movies at home, nor were we getting our groceries delivered. We're getting to a point where someone might have 1/40th of the human interaction they would have had 20,30 years ago. That creates a premium on the hair and beauty industry's craft. Robots and AI might be knocking at various industries' doors, but they'll only be replacing repetitive and monotonous jobs. According to the World Economic Forum, the ability to read, understand and adjust behaviour when facing various emotions will be one of the top ten skills businesses will be giving importance to in the coming years, especially when hiring staff.
Featuring business coach, speaker and author Jay Williams, this week's conversation picks up a concept left hanging in Phorest FM Episode 116: emotional intelligence.
Links:
Jay Williams, Speaker, Author & Coach (Website)
Jay Williams, Leave Your Mark (Get the book)
Save your spot on Amber Pope's salon retail webinar (September 16th, 2019)
Get your tickets for the Salon Owners Summit Roadshow (October 21st, 2019)
Request a callback for tickets to the Salon Owners Summit 2020, the Flagship event in Dublin, Ireland
Book a free 15-30 minute consultation on The Salon Mentorship Hub
This episode was edited and mixed by Audio Z: Great music makes great moments. Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed.
Tune in every Monday for a mix of interviews with industry thought-leaders, roundups of our most recent salon owners marketing tips & tricks, all the latest in and around Phorest and what upcoming webinars or events you can join. Feel free to let us know who or what topic you'd like to hear on the show!
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Read the transcript, or click here to request a personalised quote from Phorest Salon Software.
Kristin Rankin & Lauren Wilde on Running Gender-Affirming Salon Spaces (Rerun)
Paddy Monaghan on The Power of Perspective
Kristen Lumiere on Navigating Sticky Situations & Breaking Up With Salon Clients
Jay Williams on the Difference Between Satisfied & Loyal Clients, and Why It Matters (Rerun)
David Barnett on Inspired Leadership and Shaping the Dream Workplace (Rerun)
Ben Lifton on Becoming a Content Kween (And Why Your Salon Will Thank You for It)
Shay Hoelscher on Entrepreneurship, Driving a Race Car & Creating a Lovemark
Hunter Donia on Building the Clientele of Your Dreams, Insights Gained From Adversity
Sian Gray on Phorest’s Commitment to Helping Salons Reach Their Growth Potential
Ronan Perceval on the Story of Phorest
S06 Launches on February 14th, 2022
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Phorest’s 2021 Year in Retrospect With Ronan Perceval & Sylvie McDermott
Dr. Gillian Mandich on the Science of Happiness
Neil Ducoff on Purposeful New Year Leadership & Financial Planning
Fry Taylor on Salon Waste & Recycling the Unrecyclable
#SalonAppreciationWeek: Celebrating the People Behind the Chair
Eric Seropyan on Leveraging the Power of Search Engine Optimisation
Steve Gomez on What It Takes for a Salon to Be Ready for Its Next Hire
Inside Phorest: Strategies to Earn & Leverage Award-Worthy Reviews
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