Culture. The Real Differentiator

Why don't more organisations treat building an effective culture, like a strategic, commercial imperative? You still hear comments like, "We'll get to this culture stuff when we've weathered this storm." Frankly, I think that's nuts.  Not everyone thinks that way though.  In this episode, Andy Goram talks to Dan Dowman from Anthem, who believes that "culture is the only differentiator that really matters" because competitors can catch up with everything else. This conversation covers how culture, employee engagement and leadership directly affect the bottom line, and offers up practical advice on how to get the culture your organisation needs, not just put up with the one it has.

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Key Takeaways

• How to develop an organizational culture that drives bottom line performance.
• Why culture is the only differentiator that matters.
• How to intentionally build the culture your organisation needs to be successful.
• What the leader's role is in building that culture. 

• The hidden costs of negative behaviour.

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Key Moments

The key moments in this episode are:

00:00:10 - Introduction to Sticky from the Inside
00:01:32 - The importance of culture in today's world
00:03:01 - Making culture a strategic priority
00:10:06 - Pitfalls of productivity optimisation
00:14:02 - Disconnect in organisational values
00:15:03 - Developing practical values for businesses
00:16:22 - Personalising company values
00:21:39 - Importance of company culture
00:25:42 - Culture as a competitive advantage
00:26:40 - Overcoming Resistance to Change
00:28:35 - The cost of workplace drama
00:29:10 - The cost of poor culture
00:32:18 - Addressing cultural decay
00:35:01 - Honesty and integrity in setting company culture
00:37:57 - The model of collective fluency
00:42:33 - Practical culture transformation
00:44:01 - Sticky Notes
00:46:27 - Conclusion and Farewell

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Join The Conversation

Find Andy Goram on LinkedIn here

Listen to the Podcast on YouTube here

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Check out the Bizjuicer website here

Get a free consultation with Andy here

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Useful Links

Follow Dan Dowman on LinkedIn here

Access the Anthem website here

Find The Workplace Drama training mentioned here

Take Dan's free harmony assessment here

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Full Episode Transcript

Get the full transcript of the episode here