Former Disney University Leader Pete Blank shares lessons from his newest book titled 55 Ways to Add Disney Magic to your Organization. This week, Pete covers three chapters from "The Magic of the Employees" section and then continues with two chapters from "The Magic of the Customers' section.
26. Showcase your Employee Success Stories
27. Create a Fun Work Environment
28. Choose to be Engaged rather than Disengaged
29. Make Eye Contact with your Guests
30. Provide a Welcoming Greeting
Pete’s Points Flash Briefing Episode 832 - Leadership by Proverbs 11:5,6,8,10 - Righteousness
Pete’s Points Flash Briefing Episode 910 - Pick Up the Roach! - Plus Up! at El Patron Mexican Restaurant
Pete’s Points Flash Briefing Episode 830 - Disney’s Great Leadership Strategy #4 -Make Dramatic Leaps in Guest Service -The Right Team
Pete’s Points Flash Briefing Episode 829 - Disney’s GLS #4 - Leaps in Guest Service - Zero Tolerance
Pete’s Points Flash Briefing Episode 828 - Great Lead Strat #4 - Leaps in Guest Service - Service Recovery
Pete’s Points Flash Briefing Episode 827 - DLS #4 - Leaps in Guest Service -Visit other places
Pete’s Points Flash Briefing Episode 826 -Disney GLS #4 - Leaps in Guest Service - Share near-misses
Pete’s Points Flash Briefing Episode 825 - Leadership by Proverbs 11:1 - Don’t Cheat
Pete’s Points Flash Briefing Episode 824 - Pick Up the Roach! - Pick Up! During Zoom
Pete’s Points Flash Briefing Episode 823 -Five Ways to be Happier at Work - Savor the Moments
Pete’s Points Flash Briefing Episode 822 - Five Ways to be Happier at Work - Use VAC Time
Pete’s Points Flash Briefing Episode 821 -Five Ways to be Happier at Work - Create Break Time
Pete’s Points Flash Briefing Episode 820 - Five Ways to be Happier at Work - Deadline Delays
Pete’s Points Flash Briefing Episode 819 - Five Ways to be Happier at Work - Remove Interruptions
Pete’s Points Flash Briefing Episode 818 - Leadership by Proverbs 10:27 Fear of the Lord
Pete’s Points Flash Briefing Episode 817 - Pick Up the Roach! Live Up! with your Values
Pete’s Points Flash Briefing Episode 816 - Thoughts of Walt Disney - Servant Leadership
Pete’s Points Flash Briefing Episode 815 - Thoughts of Walt Disney - Volunteering
Pete’s Points Flash Briefing Episode 814 - Thoughts of Walt Disney - Getting Ideas
Pete’s Points Flash Briefing Episode 813 - Thoughts of Walt Disney - Delegating
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