Digital Leader Show: Is Customer Experience Dead?

This week we're discussing whether customer experience is dead and what effect AI will have on it, with Customer Experience & AI/Automation Expert Oded Karev, PLUS other headlines from our favorite content for global digital leaders.

About the Show:

Each week, we explore some of the key issues defining our ongoing transformation into digital enterprises and societies. Join us for a unique, unfiltered discussion of business and social leadership at the intersection of technology and the humanities, helping you to become a Digital Leader.

About the Speakers:

Oded Karev is a recognized customer experience, automation, AI and technology expert, most recently serving as General Manager for the Robotic Process Automation business & Director of Strategy for NICE Systems, a leader in customer experience software. Prior to that, he ran strategy consulting for Accenture in Israel.

Daniel Goodstein runs multiple technology associations with over 130,000 member executives worldwide and is a go-to resource for enterprises across the globe looking for assistance with digital transformation, AI, automation and outsourcing. He is also a seasoned go-to-market expert helping drive sales, marketing and media strategies for several Fortune 500 tech firms and startups alike.

Carlos Alvarenga is a researcher, author & coach, and is an educator with Georgetown University and Senior Research Fellow & Adjunct Professor at the Robert H. Smith School of Business at the University of Maryland. He was previously the Executive Director of World 50 Labs, the member-innovation team at World 50, Inc., a Principal in Ernst & Young’s Advisory Practice and a Managing Director at Accenture.