Understand Customers & Build Their Solutions
The Commercial Edge: Unleash the Power of People

Understand Customers & Build Their Solutions

2023-04-26
Tony is an experienced Contact Centre Consultant, who has lived and breathed contact centres for over 26 years. Since starting as a phone Agent, Tony has moving through a variety of contact centre roles mainly focussed on Resource Planning, but with some Business Intelligence, Recruitment and Reward & Recognition roles too. Over the last 10 years Tony has worked in the Contact Centre technology space, helping develop and deliver innovative solutions, and has spent the last 3 years leading the QStory Customer...
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