Why is CX failing, and as leaders, what can we do about it? 🤔
With some “cheeky” questions for former CEO of the CXPA, Diane Magers, in episode #702, Clare and Diane debate the metrification of CX and how it’s become synonymous with a score, the mindset, skills and capabilities we need as CX leaders to succeed not just today but in the next generation, and how we can create clear business value in the here and now, ensuring, that like marketing and sales, our jobs are safe.
So, rather than a focus on lagging indicators, NPS and certification, how can we be proactive, collaborate, and adapt to the business problem to meet the customers’ needs and demonstrate the financial impact of the experience too? 💲
To join the world’s first online community for women in customer experience and technology, visit www.womenincx.community/membership and sign up today!
Episode #202, Entrepreneur Lara Felix-Omonubi talks about becoming an independent black woman, side hustling, patriarchy and the resilience handed down through generations of Nigerian women.
Clare Muscutt talks with Claire Durrant about UX, CX, Service Design & freelance digital nomad-ing.
Clare Muscutt chats to Katie Stabler about women supporting women and influencing the CX agenda.
Clare Muscutt talks with Hannah Foley talking about balancing CX careers and motherhood!
Clare Muscutt talking with Gavin James about CX & using our intuition to help make better decisions.
Clare Muscutt talking with Jo Boswell about actionable data, and making CX a commercial discipline.
Clare Muscutt talks with Ingrid Lindberg talking about her journey to becoming the World's first CXO
Clare Muscutt talks with Michelle Badenhorst about uniting business analysis & customer experience.
Clare Muscutt talks with Janelle Mansfield about the pros and cons of being an alpha-female in CX.
Clare Muscutt talks with Sandra Thompson about the power of Emotional Intelligence & Empathy in CX.
Clare Muscutt talks with Shameem Smillie about race, gender, & becoming who we really are.
Clare Muscutt talks with CCO, Kate Thornton, about what it takes to have the edge in CX Leadership.
Clare Muscutt and Ines Martinez debating their thoughts on boys, babies, and the future of CX.
Clare Muscutt talks with Claire-Boscq-Scott about CX and overcoming adversity to succeed.
Clare Muscutt talks with Rebecca Brown about work-life balance and building a happiness centered career
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
HCI Leadership Revolution
Human Capital Leadership
The Power of Music Thinking
BusinessWISE
Business Wars