The old assumptions about retail banking are rapidly eroding, as consolidation and digital transformation change the industry. Shelly Loftin of the American Bankers Association joins us to talk about talent, customer experience, and other issues that go beyond banking to include other service industries as well.
Episode 38: Todd Caponi: The Transparency Sale
Episode 37: Karen Walker: No Dumbing Down
Episode 36: Sara Canaday: Leadership Unchained
Episode 35: David Nour: The Economic Value of Relationships
Episode 34: Andie Cohen-Healy: A Fine Feathered Business
Episode 33: Jim as Guest: Everyday Customer Conversations
Episode 32: David Avrin: Why Your Customers Leave
Episode 31: Mark Schaefer: The Marketing Rebellion
Episode 30: Chris Duke: The Practical Power of Storytelling
Episode 28: Jillian Grennan: The Financial Value of Culture
Episode 27: Ken Clark: Mental Health for Effective Business Leaders
Episode 26: Jennifer Fondrevay: Surviving and Thriving Through M&A
Episode 25: Nick Kalm: PR and Your Reputation
Episode 24: Rod Santomassimo: Dominate Your Profession
Episode 23: Jim Goes Solo: How to Be Trustworthy
Episode 22: Thomas Steenburgh: How to Sell Your New Stuff
Episode 21: Frank Sesno: How to Ask More (and Better) Questions
Episode 20: Jeff Kemp: Facing Your Blitzes
Episode 19: Deborah Gardner: Make Your Big Meeting Really Matter
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