11: Your People are Your Product with Heinan Landa

2020-09-15

Download

In this episode, I interview Heinan Landa, Founder and CEO of Optimal Networks, an IT firm that serves law firms and associations in the Greater DC Area. He is the author of the bestselling book, The Modern Law Firm: How to Thrive in an Era of Rapid Technological Change. Time Stamps [01:48] Heinan’s education and family background which led to him founding Optimal Networks [04:08] How the people on your team strongly impact client satisfaction in a professional services firm [07:15] The imp...

Time Stamps

[01:48] Heinan’s education and family background which led to him founding Optimal Networks

[04:08] How the people on your team strongly impact client satisfaction in a professional services firm

[07:15] The importance of retaining employees for longer periods of time

[09:41] Determining how many people to employ and what proportions of people at different levels to employ

[11:12] Overcoming the tendency to say yes to clients without thinking through the ramifications

[13:01] Heinan’s initial struggle to run Optimal Networks and how he overcame it

[18:05] His joy and pride from completing acquisitions

[19:06] How Optimal Networks not only serves clients, but has created a community of like-minded individuals

[21:12] Why Heinan enjoys the company of the people that he works with

[23:19] Heinan’s mentors and his posture of perpetual learning

[27:33] How the Entrepreneurial Operating System has helped Optimal Networks