Small Biz Matters: People, Policy, Purpose ~ Episode #225
Broadcast date: 5th March 2024
Host: Alexi Boyd, Small Business Advocate & Policy Advisor
Guest: Emma Clarke, Chief Operating Officer, Mable
Increasingly, big tech companies are playing the role of advocate on behalf of their small business users. Some even have branches dedicated to governance and ensuring the data is aggregated, safe to share and presented so policymakers can read it as a reflection of what matters most to small businesses.
There are some tech companies who use their data for the power of good. They use it to support advocacy efforts that shape policies to ensure the views of their small business customers are well-represented both directly to the Government and through organisations like COSBOA and industry associations.
However, some tech companies only use data to further their corporate bottom line. Unfortunately, this is a practice that happens worldwide.
So, how do policymakers tell the difference? Should big tech and its data be the advocate for small businesses? Especially when the sector can not produce data themselves. And where do the big four consulting firms fit into this picture?
Today, Emma Clarke, the Chief Financial & Operations Officer for Mable, joins us to discuss how Mable supports small business owners in the care and support sector. We will explore how Mable uses data to ensure that its business decisions and advocacy efforts align with its platform users' needs, wants and preferences.
PEOPLE – Tell us about how this small tech start up and been so successful? When it Why does a company like Mable find itself in this position of being an advocate for contractors? In a practical sense, how do you do this and why?
POLICY – What sort of an influence does big tech have in policy? Were you surprised by this and how did you prepare the organisation to grow in this direction? In which areas of policy do you have the most impact and with which organisations do you collaborate with to improve the landscape for your small business members?
PURPOSE How do you balance profitability and sustainability with the expectation that big tech has a role to play in social licensing and social responsibility these days?
Emma has a Bachelor of Business from Monash University and is Certified Practising Accountant (CPA) qualified. She held executive roles at Redbubble Group, ANZ’s Technology Division and Diners Club Australia.
Emma ensures sound financial management and continuous improvement in all systems, processes and people development at Mable. She’s also responsible for our high-quality customer service.
“It’s very rare to have the opportunity to work in a company that is fast moving and high growth, but also full of purpose-driven people working together to enable everyone in our society to remain in their homes whilst living their best life.”
Mable is where you can live your kind of independence
Since 2014, our online platform has connected Australians looking for disability and aged care support to independent support workers. Mable is where people provide and receive the kind of support they want, enjoying more choice, control and flexibility.
To find out more go to: https://mable.com.au
EP#212 ~ Highlights from Xerocon 2023 ~ What will be the impact of AI on the Fintech industry and small business?
EP#211 ~ The Australian Retailers Association is celebrating 120 years - what makes a successful association last? With Paul Zahra, CEO ARA
Welcome back to Small Biz Matters!
Reconnecting to global markets - what opportunities await in overseas markets? With special guest Trena Blair, CEO of FD Global Connections
Equity & Equality. It's time for small business to take the lead With special guest Cathy Ngo, Founder of Keynoteworthy, Equity & Inclusion Changemaker
Financial gain, minimal pain Navigating the ever shifting sands of small business finance With special guest David Gandolfo, Chair of Advocacy at CAFBA
Beyond Blue's New Access for small business owners program. How can it help you? With special guest Tim Hoopmann, Beyond Blue Speaker
What's the age-old problem for small business? It's not cashflow - it's parking! With special guest Michael Doherty , Head of Business Development for Smarter City Solutions
The future of Hospitality in Australia? A leaders thoughts on the industry-wide shutdown With guest Shaun de Vries Hospitality Expert & Advocate
LinkedIn Update.... from the only one who knows how. A Ninja! With special guest Jillian Bullock, the LinkedIn Ninja
ONshoring is better for the economy, communities and your small business. Why? With expert guest Jo Palmer, Founder & Managing Director Pointer Remote
How can the ATO help you and your small business navigate the uphill battle? With special guest Andrew Watson, Assistant Commissioner – Small Business Experience, Australian Tax Office
Don't be a Copy of a Copy! Should you differentiate or distinguish? With special guest Stella Gianotto, BrandForBrands
Latest Regular Update From The Aust Bureau Of Statistics Special Guest John Shepherd, Industry Statistics Division & Bjorn Jarvis Labour Statistics
February 2021 Update from ASBFEO & Small Biz Matters With special guest Kate Carnell the Australian Small Business and Family Enterprise Ombudsman
Aust Govt vs Google with small business in the middle. Plus, Digital Solutions to jump start your business.
What of the future of Manufacturing in Australia? A leader’s thoughts on sustainability, diversification & collaboration. With special guest Ben Joseph, Managing Director at Josco
Who better to financially diagnose 2020 and give 2021 a prognosis, than three giants of the small business accounting world? Broadcasting Receiptbank’s Panel of Accounting Experts
CISCO's Webex announcement - will it improve the world of online working for small business and help you adapt in 2021 With Peter Self, Director Cisco
Being Government ready - are you ready to procure to the biggest client possible? With special guest Thomas Pollock from THINQ Learning
Create your
podcast in
minutes
It is Free
The Commercial Edge: Unleash the Power of People
The emPOWERed Half Hour
Aligned Money Show
Gorse Culture PODcast : The H.R. Detective Agency!
HCI Leadership Revolution
The Ramsey Show
Planet Money