OA 336: Exploring South African Outsourcing with iContact’s Clinton Cohen

Outsourcing podcast

Get the full show notes for this outsourcing podcast here:
outsourceaccelerator.com/336

 

iContact

Derek Gallimore talks with Clinton Cohen, CEO of iContact. Based in South Africa, the company provides customer service, back office, and sales solutions to clients in the United States.

South Africa was recently named the most favorable outsourcing destination this year by Ryan Strategic Advisory. In this episode, Derek and Clinton share insights on the BPO industry in South Africa, the challenges and opportunities that arose during and after the lockdowns, and how iContact plays its role in working with their clients in outsourcing.

 

References:

iContact

Email: info@icontactbpo.co.za

https://ryanadvisory.com/south-africa-is-2021s-most-favored-offshore-cx-delivery-location/

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Outsource Accelerator is the world’s leading outsourcing marketplace and advisory. We offer the full spectrum of services, from light advisory and vendor brokerage, though to full implementation and fully-managed solutions. We service companies of all sectors, and all sizes, spanning all departmental verticals.

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About Derek Gallimore

Derek’s blend of extensive international business and travel experience means that outsourcing came relatively naturally to him. Derek has been in business for over 20 years, outsourcing for over seven years, and has lived in Manila, Philippines – the world’s outsourcing capital – for over five years.

Outsourcing is one of the biggest game-changing opportunities presenting both business, and the world today! Derek is passionate about spreading this message and encourages as many people to properly investigate the possibilities.

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