Accountability for Customer Excellence

Andy tells us how he gets his large team to care as much as he does about customer experience and customer success because if they don't care about excellence then the customers won't experience it and the production is a failure.

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Andy Hay is a television and theatre director. He originally trained as a drama teacher before becoming an actor for Theatre-In-Education companies and later joining Oldham Coliseum Theatre’s ensemble.

After two years at the Coliseum and with several TV, radio credits and a West End transfer under his belt he joined Manchester’s Contact Theatre ensemble as an actor, musician and director.

From there followed nearly 20 years as Associate Director of Nottingham Playhouse, Artistic Director of Bolton Octagon Theatre and Artistic Director of Bristol Old Vic where he directing over 65 productions including many world premiers.

Andy has been a television director since 2000 working on shows including Waking The Dead, The Musketeers, Dickensian, Lucky Man and more recently The Last Kingdom and All Creatures Great and Small to name a few.

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