“P is the positive emotion, but that's short-lived. What we want is that lasting impact. So, we want to be thinking about other elements of well-being that will help our products and services have that lasting, ongoing impact that means people love using them.”
In episode #606 of the Inspiring Women in CX podcast, Clare Muscutt talks to Susannah Simmons, The Software Adoption Doctor, about…
👩💻 Her career journey so far and how her ability to ‘make the complex simple’ enables her to support software companies “to do a better job”
💭 Working on both the customer and supplier side of software adoption and how this experience informs her approach
🗣️ Challenging her introversion by stepping outside of her comfort zone and having to fight for credibility as a woman despite her expertise
🤔 The difference between experience and well-being and why it’s important that businesses consider customer, user, and employee well-being when implementing technology
🤝 Practical steps that businesses can take to consider user well-being in change management to support ‘commitment, not compliance’ and reduce the threat
🚀 How, through considering user well-being, we’re able to think beyond just the transactional level and create products and services that enrich lives
For more information on joining the world’s first online community for women in Customer Experience, head over to www.womenincx.community/membership
Episode #202, Entrepreneur Lara Felix-Omonubi talks about becoming an independent black woman, side hustling, patriarchy and the resilience handed down through generations of Nigerian women.
Clare Muscutt talks with Claire Durrant about UX, CX, Service Design & freelance digital nomad-ing.
Clare Muscutt chats to Katie Stabler about women supporting women and influencing the CX agenda.
Clare Muscutt talks with Hannah Foley talking about balancing CX careers and motherhood!
Clare Muscutt talking with Gavin James about CX & using our intuition to help make better decisions.
Clare Muscutt talking with Jo Boswell about actionable data, and making CX a commercial discipline.
Clare Muscutt talks with Ingrid Lindberg talking about her journey to becoming the World's first CXO
Clare Muscutt talks with Michelle Badenhorst about uniting business analysis & customer experience.
Clare Muscutt talks with Janelle Mansfield about the pros and cons of being an alpha-female in CX.
Clare Muscutt talks with Sandra Thompson about the power of Emotional Intelligence & Empathy in CX.
Clare Muscutt talks with Shameem Smillie about race, gender, & becoming who we really are.
Clare Muscutt talks with CCO, Kate Thornton, about what it takes to have the edge in CX Leadership.
Clare Muscutt and Ines Martinez debating their thoughts on boys, babies, and the future of CX.
Clare Muscutt talks with Claire-Boscq-Scott about CX and overcoming adversity to succeed.
Clare Muscutt talks with Rebecca Brown about work-life balance and building a happiness centered career
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