Regulation Matters: a CLEAR conversation
Government
Caroline Miller with Tyler Technology and James Collins with Microsoft talk about regulatory modernization, highlighting the difference between a refresh or update and a transformation. They advise to avoid recreating the old system in the new system but instead adopt the new system from the consumer/public's perspective. They talk about the need for government to move to delivery of services as an enterprise rather than individual agencies.
Challenges and tips they offer include setting a vision of where you are, where you want to be, and the case for why you want to get there; defining requirements of your new system and determining if it's a technology need or a change in process need; employing change management skills and patience for adult learners who need to unlearn before they can learn new skills; planning in resources to augment your team so you can focus on this large project; and having a good communication plan and common nomenclature between the agency and the technology vendor.
Transcript: html (https://www.clearhq.org/page-1860699) or
PDF (http://clearweb.drivehq.com/podcast_transcripts/CLEAR_podcast_episode37_Regulatory_Modernization_
011921_transcript.pdf)
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Episode 56: Free Speech Challenges to Licensure of Speaking Professions
Episode 55: Employee Support through Mental Health, Wellness, and Mentorship
Episode 54: Sunrise Review and Right-sizing Occupational Regulation
Episode 53: Regulating Licensees’ Use of Social Media
Episode 52: CSG Survey of Universal Licensing Recognition Laws
Episode 51: Evaluating Policy Changes Made During the Pandemic
Episode 50: 2021 Regulatory Trends – The Year in Review
Episode 49: Organizational Transformation - Cultural Safety and Humility in Healthcare
Episode 48: Beyond the Contract: What Regulators Really Want and Need from the Vendor Community
Episode 47: Diversity, Equity, and Inclusion - Where are we now?
Episode 46: Questions a Legislator Should Ask - A foundation for regulatory understanding
Episode 45: Being a Better Investigator - Insights from Experience
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Episode 43: UK Regulatory Reform Proposals and Influence in Other Jurisdictions
Episode 42: Research and Trends related to Criminal History and Professional Licensure
Episode 41: Starting Fresh - The Journey of a New Specialist Regulator
Episode 40: Testing Through the Years - a CLEAR Exam Review Retrospective
Episode 39: CLEAR Investigative Excellence Award: Sharing Lessons Learned
Episode 38: Sanction Reference Points for Fairness and Defensibility
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