31 | The Science Behind Customer Behavior 2023-02-02 |
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32 | The Importance of Digital Empathy 2023-01-27 |
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33 | Satisfying The Customer's Need For Speed with Expert and Author Jay Baer 2023-01-19 |
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34 | The Intelligence Powering Smart Intelligent Virtual Assistant (IVA) with Beth Schultz of Metrigy 2023-01-12 |
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35 | The Future of CX Lies in Science 2023-01-05 |
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36 | Renaissance of Contact Centers with Oru Mohiuddin at IDC 2022-12-15 |
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37 | Creating a Low-Effort Experience To Optimize Loyalty 2022-12-08 |
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38 | AI Machine Learning Fuels the Future 2022-12-01 |
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39 | Digital Centric Approach to Agent Experience 2022-11-17 |
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40 | Helping Humans Be Heroes in the Age of Automation 2022-11-10 |
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