Digital Transformation with...

Digital Transformation with... Michael Sage, Head of Digital, Chelmsford City Council

Each month we chat to transformation leads across the public and private sectors to understand a little about their digital journeys and to (hopefully) extract some best practices. This episode we chat cloud technologies, conversational data and working to a flat IT structure across the Chelmsford City Council organisation. Enjoy!

Digital Transformation with... Kay O'Flaherty, Wrexham Borough Council

Digital Transformation across the Public Sector is widespread, varied... and not without its challenges. There are so many lessons to be learnt from those doing transformation well. We include Kay O'Flaherty in that bracket, and it was fascinating to hear how Kay is driving Wrexham County Borough Council's digital adoption; and how her most recent journey differs from her previous Local Authority roles. Enjoy!

AI, automation and robotics with Dorset Council

We caught up with Dorset Council recently as a part of their digital network initiative; a monthly gathering of council team members and external technology providers that examines best practices in digital transformation, and explores the art of the possible. This month was all about AI, automation and robotics, and we managed to chat with Lisa Trickey, Digital Strategy and Design Service Manager, Penny Syddall, Senior Communications Officer, and Laura Hall, Digital Manager. Here are the best bits!

#33 How emerging technologies are transforming tourism with Dave Vincent, Chief Digital Officer at Tourism Northern Ireland.

This week, we chatted to Dave Vincent, Chief Digital Officer Tourism Northern Ireland.  We're keen to learn more about their mission to build the value of tourism in the local economy and how technology plays a part in this. We talk about the success story of tourism in Iceland (having grown considerably in economic significance in the past 15 years) and how Ireland has mirrored this with their successes using emerging technologies such as AR & VR. We ask Dave what the main challenges are within Tourism Northern Ireland and which technologies are helping to combat these challenges as well as which tech is currently falling short. We ask all of our guests which resources they use to enhance their digital transformation knowledge. Daves' top picks are WIRED, Gartner and Forrester as well as events such as Digital Tourism Think Tank.  As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ wbb.ai or email us at info@wbb.ai. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots

#32 Best Of the Botcast Year 1 - Part 2

The Botcast is one year old! During the best bits part two, we highlight our conversations with the following guests … Michael Sage, Head of Digital Transformation, Chelmsford City Council. We talk about the top challenges he's faced working within local authorities with the rise of digital. Karen Cawte, Digital Transformation Manager at West Lothian Council. We talk to Karen about their contribution to setting up the Local Government Digital Partnership along with 31 other Scottish Local Authorities plus much more. Alex Cousins, Business Development Director at Capita. Alex offers a fantastic birds eye view of 20 years in transformation. Steven Kyle, Transformation Programme Manager at Dundee City Council. We discuss what their transformation model looks like in relation to service design, how they're approaching digital transformation as a whole. Lee Jones - Head of Contact Centre Newport, Lucy Parton - Head of Transformation and James Harrison - Head of Robotics and AI at Lloyds Banking Group. We talk about Lloyds £3 billion investment in technology and staff to improve digital services, how they're planning to better engage with their 14 million digitally active customers. Jenny Nelson, Digital Newcastle Programme Manager at Newcastle City Council. We talk about how Jenny’s tackled imposture syndrome, the adoption of their adult social care bot, how Newcastle is set to become the UK’s leading Smart City plus much more! Paul Ward, Head of ICT & Digital at Coventry City Council. Budget cuts are a challenge faced across the board so we talk about how they're using technology to help make savings as well as drive innovation. Natasha Bhambhra, Senior Strategy Advisor at Government Digital Service. We talk to Natasha about the GDS Academy, DDaT Fast Stream programme as well as their Emerging Technology Development Programme. Derek Hobbs Interim Director of Business Development and Digital Transformation at Careers Wales. We discuss Derek’s highly praised Carer’s Allowance Digital Service which has an impressive satisfaction score of 90% and a take-up of over 70%! Aaqib Usman, Founder & CEO at Midwest Immersive. We wanted to know how the public sector could use immersive technologies such as Augmented Reality (AR) to better engage constituents. Let us know your favourite episodes and top takeaways using #thebotcast on any of our social channels listed below or via Anchor.fm. You can also find us at ⇢ wbb.ai or email us at info@wbb.ai. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots