The High Performing Dental Team

#177 Unauthorized and Unapproved Vendors Defined

🔒 Would you let a stranger walk into your house without permission? In this episode, Dayna Johnson explains why unauthorized vendors in your Dentrix software are just as dangerous — and could put your patient data at risk. Using a powerful home invasion analogy, Dayna breaks down the risks of using unapproved third-party vendors, the potential consequences of compromised security, and why it’s crucial for dental practices to work only with authorized Dentrix vendors. You’ll also learn how to evaluate vendor relationships, understand security requirements, and protect your practice from preventable data breaches. Key Takeaways: Why unauthorized vendors are a major security risk How to verify and choose approved Dentrix vendors The importance of security updates and vendor accountability Understanding the potential consequences of working with unapproved partners Why communication with vendors about data security is non-negotiable How to regularly review vendor relationships for compliance and safety Chapters: 00:00 Understanding Unauthorized Vendors 04:53 The Analogy of Security and Access 09:16 Navigating Vendor Relationships and Security 11:50 Consequences of Choosing Unauthorized Vendors 🔔 Subscribe for more Dentrix tips and dental practice security insights. Protect your data, protect your patients, and protect your practice.

#176 Dentrix Case Acceptance tips and tricks

📊 Struggling to get patients to say YES to treatment? In this conversation, Dayna Johnson breaks down the concept of case acceptance and why it is one of the most critical metrics for a thriving dental practice. Learn how to manage unscheduled treatments, track acceptance accurately, and boost your overall case acceptance percentage to hit top-performing levels. Dayna shares practical examples, actionable tips, and best practices to help your dental team engage patients, document treatment plans correctly, and measure success using the Dentrix Practice Advisor Report. Whether you’re aiming to hit the industry average or exceed 75% acceptance rates, this session gives you the tools to turn treatment plans into scheduled production. Key Takeaways: What case acceptance really means and how to define it in your practice Why managing unscheduled treatments is key to improving acceptance rates How to update treatment statuses in your practice management software Why rejecting declined treatments helps maintain accurate reporting Understanding industry benchmarks (42%–58%) vs. top performers (75%+) Using the Dentrix Practice Advisor Report to measure progress Tips for proactive patient engagement and treatment planning Chapters: 00:00 Understanding Case Acceptance 08:29 Managing Treatment Plans Effectively 12:46 Analyzing Case Acceptance Metrics 🔔 Subscribe for more Dentrix training and practice growth strategies that help you boost production, improve team performance, and get patients saying YES.

#175 How to maximize dental benefits before end of year

Every year, millions of dollars in dental benefits expire unused, don’t let your patients (or your practice) miss out. In this episode, Dayna Johnson dives into the importance of maximizing dental benefits before they reset in January. With the end of the year approaching, Dayna shares practical strategies for engaging patients who still have unused insurance benefits, highlighting how tools like Dentrix Treatment Manager can help teams track unscheduled treatments and fill the schedule. From outreach campaigns to proactive follow-ups, this conversation will give your practice the playbook to boost production and help patients get the care they need before it’s too late. 🔑 What You’ll Learn in This Episode Why unused dental benefits = lost revenue and missed patient care How most plans reset in January, and what that means for your schedule Ways to use the Dentrix Treatment Manager to track unscheduled treatment Simple outreach strategies that motivate patients to book now The role of third-party vendors in boosting communication and reminders Why phone calls, texts, and personal engagement make the difference How to turn year-end urgency into a win-win for patients and practices ⏱ Chapters 00:00 Autumn Reflections and Dental Benefits Awareness 02:39 Maximizing Patient Engagement for Year-End Benefits 05:43 Utilizing Dentrix for Effective Treatment Management 08:14 Outreach Strategies for Unscheduled Treatments 10:55 Engaging Patients Before Year-End Deadlines Please rate, review and share this episode with your colleagues. Book a call with Dayna: calendly.com/dayna-johnson/discovery-call

#174 Interview with Robin Smith on the 2025 Catalyst Index Report

Are you tracking the right metrics in your dental practice? In this episode, Dayna Johnson and Robin Smith, Solutions Consultant at Henry Schein One, dive into the 2025 Catalyst Index Report and uncover how understanding your numbers can transform your practice. Discover why patient retention and case acceptance are the most critical drivers of success, and what top-performing practices are doing differently. Learn proven strategies to strengthen patient relationships, improve treatment acceptance, and empower your team with actionable data. With 19 years of hands-on dental experience as a dental assistant, hygienist, front office team member, and technology specialist, Robin brings unique insights into the challenges and opportunities facing today’s dental teams. 👉 Download your copy of the 2025 Catalyst Index Report here: http://bit.ly/45Uhxkc 🔑 What You’ll Learn in This Episode Why practice metrics are essential for growth and profitability The #1 factor in patient retention and how to improve it How communication and trust drive case acceptance Real-world benchmarks from the 2025 Catalyst Index Report Ways to use data and tools like Jarvis to streamline processes The importance of teamwork and celebrating small wins ⏱ Chapters 00:00 Introduction to Practice Metrics 02:12 Exploring the Catalyst Index Report 04:43 The Importance of Patient Retention 10:35 Strategies for Improving Patient Retention 14:50 Understanding Case Acceptance Rates 18:57 Enhancing Case Acceptance Through Communication 24:26 Building Relationships for Better Outcomes 28:22 Conclusion and Key Takeaways

#173 Windows 10 end of life and Dentrix workstation customization

In this episode, Dayna Johnson breaks down what the end of Windows 10 support (October 14, 2025) means for dental practices and how to prepare for the transition to Windows 11. From upgrading workstations to customizing DENTRIX software for optimal functionality, Dayna walks through the exact steps every dental team should take to ensure a smooth transition. She covers critical workstation-specific settings, preferences, and tips to avoid downtime and frustration when moving to Windows 11. Whether you’re an office manager, dentist, or IT lead in your practice, this episode will help you navigate the upgrade confidently and set your team up for success. What You’ll Learn in This Episode: Why Windows 10 support is ending and what that means for your practice How to properly set up new Windows 11 workstations for Dentrix Key Dentrix settings that must be customized after installation How to configure appointment book views, billing statements, ledger colors, and adjustment types Why consistent chart colors and procedure buttons improve efficiency How sharing workstation setup knowledge improves team performance Chapters: 00:00 – The End of Windows 10 Support 05:48 – Customizing Your New Workstation 11:00 – Setting Up DENTRIX for Optimal Use 16:34 – Final Thoughts and Recommendations 💻 Stay ahead of the curve and make sure your practice is ready for Windows 11. 👉 Subscribe for more Dentrix tips and dental practice management strategies. Please rate, review and share this episode with your colleagues. Book a call with Dayna: calendly.com/dayna-johnson/discovery-call