Episode 83: Tools, Technical Writing, & You with Ben Goddard
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Writing elegant code is one thing, but communicating how it works to the wider world is another. This is where technical writers come into the mix and today on the show, we have one in the hot seat! Ben is a technical writer for a company that specializes in remote team collaboration software and he joins us to talk about how he got into the profession, what his workflow looks like, and the kind of value that people like him bring to teams. We hear about Ben’s technical background and how he decided to switch from a troubleshooting role into something more creative and fulfilling. He talks about his favorite tools for note-taking, image editing, writing, and refining his work. We also hear about how he relates with tech teams to learn about a particular product, and what his iterative process of research and writing involves. And if that was not enough, Ben dishes out some great tips for how programmers and technical writers can collaborate more effectively. Today’s conversation also meanders into many other subjects aside from technical writing, so expect to hear the panel’s thoughts on image processing gadgets, Apple versus Staedtler styluses, game programming using Bash, and a whole lot more!
Key Points From This Episode:
Tweetables:
“I decided I would maybe not like to troubleshoot things and that it might be fun to teach about technical things, translate technical speak into something that was more digestible.” — @blipsandbleeps [0:04:49]
“I do a lot of writing on gut, at least for first drafts. You know, what sounds correct to say, and then I’ll use a tool to help me make sure that it’s the right sentence structure.” — @blipsandbleeps [0:34:55]
“It’s a fun part of the job to learn about how a thing works. We very much enjoy working with developers and learning about products from their point of view.” — @blipsandbleeps [0:41:42]
“Not everybody needs a technical writer but if you are trying to convey information to as wide an audience as possible it is good to hire somebody who is good with words.” — @blipsandbleeps [0:49:20]
Links Mentioned in Today’s Episode:
Resources:
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Special Guest: Ben Goddard.
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