CX Update #2: Creating positive change, the rise of immersive experiences and more!
Welcome to the second episode of CX Update, my new monthly overview of interesting, inspiring and extraordinary CX stories. In this month’s show I talk about how companies like Enjoy are exploring a new frontier in retail: the consumer’s home. I also share some great examples of organisations that use their CX to create a positive change in the world, and I take a look at some of the cool things that major brands are doing in the Metaverse. Enjoy!
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