The ability to survive AND thrive for multiple years in business is a skill. And not many people have that skill and knowledge to do so, let alone for 20+ years! That's why we invited one of our friends at The Entourage, Heaven Leigh, the Owner of Australia's first and largest vegan yum cha restaurant, Bodhi Restaurant Bar to share with you her experience and lessons.
Heaven took over the family business at its relaunch over 20 years ago and has been through multiple recessions and a near bankruptcy, coming out the other side stronger than ever. With a wealth of business and personal lessons from her business journey, she was able to utilise them to ride out the recent lockdowns successfully.
Whether you're in the hospitality industry or not, these 8 tips Heaven shares with us are fundamental to ANY business owner surviving and thriving long-term, especially as things are opening back up and demand starts to soar. So, prepare yourself for the oncoming wave of opportunity in all industries by sitting down and taking the time to listen carefully to this episode of The Make It Happen Show today.
Timestamps:
1:40 - How the hospitality sector took a hit and bounced back from COVID-19
3:39 - The importance of creating a proper structure for your business
4:13 - How to lessen the margin of loss in your business and finances
5:02 - When and why you should consider hibernating your business
7:26 - How to maintain staff retention and loyalty through turbulent times in business
9:44 - What you need to do to upgrade your marketing strategies
10:16 - The importance of female leadership
11:46 - The guidance purpose and intention provides
13:50 - Effective personal habits that got Heaven through more than 20 years of business