I miss the general, high level of customer service from my time in the United States of America. In this episode I will talk about the development of customer service to an experience, and how we could be approached by customer experience ambassadors in the future. I start out with sharing experiences from an after work gathering with a couple of friends. As you know, gather(ing) is one my three words for 2019.
As a new media advisor I want to give potential clients the idea that you start out with content as the king, and then move on with the context as the queen (of the chess game / your social media activities). I am for a constitutional republic, so I had to add a president to the mix. The president of the organization, should have a two-way communication plan in place. He or she should be present 24/7 through representatives of the brand / company / organization.
Content - King
Context - Queen
Communication - President
Show notes:
https://www.instagram.com/p/BsPFP5VBZ2K/ (Texas State of Mind, Austin Amber Lager, by Brutal Brewing) - Instagram
Why Growth Mindset is the New Roadmap that Leverage Hotel Performance and Customer Experience - Are Morch
https://chrisbrogan.com/makingthebrand/ (Making the Brand: Customer Experience with Chris Brogan)
Episode 61 (12 minutes) was recorded on January 4, 2019 (American time! ;) ), by podcaster, Martin Lindeskog, with Backpack Studio app, IK Multimedia iRig Mic Cast podcasting microphone, PreSonus HD7 professional monitoring headphones, and SnapRecorder portable recording booth. Post-production through the https://alitu.com/ (podcast maker, Alitu). Notes written in https://ulysses.app (Ulysses app). Bumper and jingle by Jim Jonsson, JTunes Productions.
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