280: Assumptions Versus Expectations - John Formica

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John Formica is known as the “Ex-Disney Guy”. He is a highly sought after internationally known speaker, business consultant and author of the top selling book, “Making the Customer Experience Magical Now!: How to Succeed in Business and Beat Out Your Competition Today”.

 

On this episode with John Formica: picking up garbage at Walt Disney World, there are no perfect employees, showtime!, assumptions versus expectations and the Disney way of hiring.

 

Where you can find John:

JohnFormica.com

 

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