80: Good Communication is the Key to Everything – Joyful Customer Delight Miniseries Part Seven

In this seventh and final segment of "Keeping Your Customers Delighted, While Also Maintaining Your Own Sanity And Joy", we go into the most important topic of all – clear and good communication! If your communication isn't up to the mark, then all the other good work you do is in danger of getting wasted.

This episode covers:

• Limiting the need for active communication
• Why keeping your promises is a must
• Listening and thinking before responding
• How not to let things get lost in translation over texts
• Avoiding unnecessary misunderstandings
• Two examples of how business owners could've done better
• And so much more...

I'd say this is the most important episode in the whole miniseries!

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