Customer service renaissance with Heather Bagby

If you work in a salon company you may be noticing a trend: the post-pandemic days when hungry guests were competing for your time, grateful for a return to professional haircare, are over. These days clients are a bit more picky about who does their hair, and the quality of service when they come to the salon. The always-current Heather Bagby, Vice President of Business Development at Summit Salon Business Center, has read the research. She returns to SUMM IT UP with a consumer trend update, and advice on how to build your customer service muscles and dial down negative messaging on social media. Also with the US election cycle ramping up, Heather and host Blake Reed Evans get into how to handle it when a guest brings up politics, or says something upsetting. 

Heather is also a co-owner of Shear Art Salon in Tampa, Florida, alongside Blake.

Follow Heather Bagby on Instagram @heatherbagby

Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon. 

Find host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at bevans@summitsalon.com. 

Visit us at SummitSalon.com  to connect with others in the industry. Join our online community for certified Summit salons, spas, barber shops and beauty schools.

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SUMM IT UP is produced by Andrea Muraskin.

Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon.

SUMM IT UP is now on YouTube! Watch extended cuts of our interviews at www.youtube.com/@summitunlocked

Find host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at bevans@summitsalon.com.

Visit us at SummitSalon.com to connect with others in the industry.