Episode 229: Episode 8-11 – Peter Matthews – “What We Can Learn From an Uber Driver” & Retention and Recruitment for the Fire Service

Almost every industry in the U.S. has its “Trades,” that is, magazines devoted to and about that industry. The U.S./Canadian fire services are no different. There are numerous periodicals for us to choose from, one of which is the one that somewhat taught me how to be a better firefighter, even though it was a brand-new periodical back in 1977, when it was first published by FDNY firefighter, Dennis Smith – FIREHOUSE® Magazine. And I’ve rarely missed an issue in those more than 45 years. 

My guest today is Peter Matthews, who joined the FIREHOUSE team in 1999, serving both the magazine and online endeavors. Peter travels the country (and sometimes beyond) on a regular basis, enjoying a “ride-along” whenever possible. But those aren’t just for the fun of running calls rather, he uses them as an educational exercise to learn about each department he visits. 

In this episode, we discuss a lesson he gained from a car-service driver who, one may think, read one of the excellent books by the late Chief Alan Brunacini. For the driver explained how easy it is to “be nice.”  We also discuss two key issues many departments are facing, regarding retention of current personnel and recruiting new ones. This conundrum is being faced by all facets of the fire service, career, volunteer, part-pay and WUI. 

For more information, please visit www.firehouse.com 

As the holidays are fast approaching, please help us to help our Brothers and Sisters in dire need! Over 90% of our disbursed funds have been donated to families of firefighters who have made the Ultimate Sacrifice. Visit us at https://www.5-AlarmTaskForceCorp.org. Thank you! 

Photo © and Courtesy of FIREHOUSE®