326: Stop Complaining

News

• Second batch of endangered southern corroboree frogs released in Kosciuszko National Park since Australian Black Summer fires.

Main Topic: Complaints in Veterinary Clinics

Complaints are one of the biggest potential compromises to positivity in the veterinary profession and contribute to people leaving the profession. This week Mark outlines some statistics about veterinary complaints and we discuss the process to mitigate or prevent complaints happening.

Links: Ontario regulators examine surge in complaints. New South Wales Australia complaints investigation summary.

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Specialised Animal Nutrition. Specialised Animal Nutrition is the Australian distributor of Oxbow Animal Health products. Used and recommended by top exotic animal veterinarians around the globe, the Oxbow range comprises premium life-staged feeds and supportive care products for small herbivores.

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About Our Podcast

The veterinary podcast about veterinary medicine and surgery, current news items of interest, case reports and anecdotes. Wait: It’s not all about veterinary matters! We also discuss other areas we are passionate about, including photography and wildlife. Thanks for joining us – Brendan and Mark.

Our podcast is for veterinarians, veterinary students and veterinary nurses/technicians. If you are at pet owner please search elsewhere – there are lots of great podcasts aimed specifically at pet owners.

Disclaimer

Any discussion of medical or veterinary matters is of a general nature. Consult a veterinarian with experience in the appropriate field for specific information relating to topics mentioned in our podcast or on our website.