It's time to find the hidden costs of 'busyness' in auto repair shops. It's not just about the work you do; it's about the work you're actually getting paid for. Measuring technician productivity is crucial - because if you're not measuring it, you can't manage it. It's a wake-up call for shops everywhere to stop leaving money on the table.
Bill Haas, Haas Performance Consulting, Bill’s previous episodes HERE.
Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE
Maylan Newton, ESI- Educational Seminars Institute. Maylan’s previous Episodes HERE
Show Notes: