Customer Confidential: Untold Stories of Earned Growth
Business:Management
Ep 232: Matt Harris | When AI Shifts the Balance of Power to Consumers: Preparing for a New Business Reality
Episode 232: When AI Shifts the Balance of Power to Consumers: Preparing for a New Business Reality
Matt Harris, Partner at Bain Capital Ventures, argues that generative AI will soon empower customers in unexpected ways. Consumers, he predicts, will soon use AI tools to continuously discover lower loan rates, higher-yield savings accounts, or more attractive insurance policies.
As a result, Matt anticipates a shift in customer-company power dynamics. Imagine, for example, an AI agent able to continuously move your deposits to the highest-yielding savings accounts or refinance your loans to the best available rates with little intervention required from you. Imagine consumer tools for interpreting medical scans and providing a diagnosis to compare to your doctor's assessment. Generative AI could even transform the future of mental health therapy to be more effective, efficient, and streamlined.
Join us as we discuss the present and future of consumers' newfound AI-driven power and analyze where organizations and their leaders should be pointed next to remain competitive.
Guest: Matt Harris, Partner, Bain Capital Ventures
Host: Rob Markey, Partner, Bain & Company
Time-stamped list of topics covered:
Time-stamped list of notable quotes:
Additional Resources:
Learn More About Our Guest and Host:
Give Us Feedback:
We’d love to hear from you. Help us enhance your podcast experience by providing feedback here in our listener survey.
Want to get in touch? Send a note to host Rob Markey: https://www.robmarkey.com/contact-rob
Create your
podcast in
minutes
It is Free