Leading Through Conflict: Communicating Unpopular Policies

Marisa Eikenberry and Wayne Turmel dive into the complexities of leadership when confronted with disagreeable or unpopular policies. Learn effective strategies for communicating these policies to your remote or hybrid team, ensuring clarity, empathy, and maintaining morale. Wayne shares his extensive experience on how to handle the challenges of remote leadership, from understanding the reasons behind decisions to managing team pushback. Whether you're a seasoned manager or new to leadership, this episode offers valuable insights for navigating conflict and leading with confidence, no matter where your team is located.

Key Takeaways

1. Communication is a two-way process; it's crucial to listen as well as deliver the message.
2. Use rich communication mediums, like video calls, for delivering significant news.
3. Be transparent about what you know and don't know, and ensure ongoing dialogue.
4. Schedule follow-ups and one-on-ones to address individual concerns and questions.
5. Understand the technical, organizational, and personal implications of policy changes.

Timestamps

00:00 Introduction: Welcome and Episode Overview
00:36 The Role of Leadership in Conflict Management
01:34 Effective Communication Strategies for Remote Teams
02:44 The Importance of Listening and Understanding Team Reactions
05:03 Steps to Ensure Clear Communication of Policies
07:39 Challenges of Delivering Bad News Remotely
11:04 Transparency and Trust: Handling Managerial Reservations
15:32 Managing Pushback and Ongoing Conversations
17:45 Team Training and Support for Policy Changes
20:05 Conclusion and Call to Action: Preorder The Long-Distance Leader

Related Episodes

• Crucial Conversations: Navigating Communication Boundaries in the New Age of Remote Work
• Technology and Trust: Key Pillars of Remote Work with Terry Isner
• The Importance of Empathetic Conversations on Remote Teams with Robert Bogue

Additional Resources

• Learn more about Wayne Turmel
• Email Wayne Turmel
• Connect with Wayne Turmel on LinkedIn
• Learn more about Marisa Eikenberry
• Email Marisa Eikenberry
• Connect with Marisa Eikenberry on LinkedIn
• Purchase a copy of The Long-Distance Leader
• Purchase a copy of The Long-Distance Teammate
• Purchase a copy of The Long-Distance Team
• The Kevin Eikenberry Group

Pre-Order The Long-Distance Leader

Perfect your remote leadership skills with the updated edition of "The Long-Distance Leader" by Kevin Eikenberry and Wayne Turmel, featuring new principles and proven strategies for today's hybrid work environments. Preorder: https://longdistanceworklife.com/LDL 

Your Hosts

Wayne Turmel: Master Trainer and Coach for The Kevin Eikenberry Group, co-author of The Long-Distance Leader: Rules for Remarkable Remote Leadership and The Long-Distance Teammate: Stay Engaged and Connected While Working Anywhere, and trainer of remote teams for over twenty years. Read More...

 Marisa Eikenberry: Web developer, podcast editor, and technology support specialist for The Kevin Eikenberry Group. Has worked on a hybrid team for over 9 years. Read more...

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