#767 “1,000 Customers from One Channel”

Dan & Ian talk to a listener who’s running a SaaS business that within one year got to $8K MRR. The business is full of potential and opportunities, but the risks involved with having all of your customers come from one channel looms heavily in the background.

They discuss topics like how to build relationships with customers, increase average cart value, how to grow your business when you’re not a sales and marketing expert, and more.

Dan & Ian brainstorm ideas about how this founder can future-proof his business while still maintaining his ideal lifestyle.

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Today’s guest is Pavel Schoffer, founder of Beaver Codes.

Connect with us:
Dan: @TropicalMBA or dan@tropicalmba.com
Ian: @AnythingIan or ian@tropicalmba.com

Chapters:

• (00:00:13) Introduction and Background
• (00:08:23) Building a Successful Lifestyle Business with Beaver Codes
• (00:09:50) Navigating Platform Risk and Diversification
• (00:11:04) Expanding the Business: Leveraging the Passionate Customer Base
• (00:13:34) Reaching Out to Customers and Gathering Insights
• (00:23:49) Managing Online Reviews and Filtering Options
• (00:25:50) Automating Review Responses and AI Integration
• (00:33:59) Balancing Platform Risk and Diversification
• (00:35:41) Upselling Premium Features to Existing Customers
• (00:37:39) Identifying Personal Passion and Building Relationships
• (00:42:02) Recognizing Expertise and Hiring for Growth
• (00:42:52) Bringing in Talent and Sharing Wisdom
• (00:44:28) Maximizing Personal and Business Potential

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Past guests on TMBA include Cal Newport, David Heinemeier Hannson, Seth Godin, Ricardo Semler, Noah Kagan, Rob Walling, Jay Clouse, Einar Vollset, Sam Dogan, Gino Wickam, James Clear, Jodie Cook, Mark Webster, Steph Smith, Taylor Pearson, Tommy Griffith, Justin Tan, Matt Gartland, Travis Jamison, Ayman Al-Abdullah, Tynan, Lucy Bella Simkins, Brian Balfour, Nick Huber, Mike Michalowicz, Greg Crabtree, Jordan Gal

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