EP468: Very Common Assumptions That Aren’t Actually True About Member Engagement and the Healthcare Industry, With Matt McQuide

In Episode 468, host Stacey Richter engages in a conversation with Matt McQuide, CEO of Synergy Healthcare. This episode delves into the critical assumptions surrounding member engagement within the healthcare industry. 

Key points discussed include the role of employers in steering plan members, the importance of member engagement for navigating the healthcare marketplace, and Matt’s three major misconceptions about health plan membership. 

Matt also presents real-life examples of how engagement significantly impacts health outcomes, emphasizing that relationships and trust are paramount. The episode concludes with practical strategies for employers to enhance engagement and manage employee health effectively. 

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You can learn more at Synergy Healthcare and by following Matt on LinkedIn.

Matt McQuide is the founder and CEO of Synergy Healthcare, a role he has held since launching the company in 2012. Under his leadership, Synergy has made significant strides in improving member health, enhancing the health insurance experience and the financial integrity of health plans.

06:28 What are Matt’s three common assumptions that employers make about member engagement?

07:08 “Health is actually hard.”

08:19 Why is it important to meet people when their need for healthcare sparks their interest in their health?

11:29 “It didn’t take much … it just takes time.”

13:53 Why are relationships and trust more important today for employee health and member engagement?

16:04 Do people actually want optimal health?

17:44 Why is it important to meet people where they are today?

22:38 “Employers don’t want to fix healthcare.”

24:10 Why it’s important to remember that claims are real people.

24:38 Quote from Steve Schutzer, MD, about EP463 with Betsy Seals.

26:44 How do you solve the “middle way”?