3 Reasons Customers Cancel

I have discovered through losing dozens of clients over the years that they cancel service for 3 reasons. Would you like to know what they are? Here’s the summary.

1. Quality - Whether you fail to meet your expectations or theirs, they will perceive you are not a good cleaner and fire you.
2. Character - This prevents the customer from building trust with you, the solo cleaner, and the brand of your company. If they lose trust, they lose you.
3. Circumstances - People move. They start families. They lose jobs and have babies. Things change. The cleaner is downstream from all of these life changes and you will get the axe.

Do you enjoy this teaching? Would you like to join the Solo Elite Membership to get access to the full lessons every week plus have access to our community of like-minded optimizing solo cleaners? I hope to see you inside the membership. 

Are you more interested in coaching, taking action, and personal accountability? Check out our coaching options as well.