Failure Management and Response with Nickolas Means
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Guest
Nickolas Means (https://twitter.com/nmeans) | nickol.as (http://nickol.as/) | VP of Engineering at MuveHealth (http://www.muvehealth.com/)
Summary
How can you learn from an engineering team's failure? Can you take the examples of how others have dealt with engineering problems to improve your team's day-to-day operations. Our guest is Nickolas Means, a software manager at Muve Health, who is fascinated by engineering failures. We talk about what you can learn from studying disasters, how to create a company culture in calm times that will works smoothly in stressful times, and how a successful engineering team communicates using stories and how they handle mistakes. Along the way, we talk about the recent incident at the Seattle Airport, the CitiCorp building in Manhattan, Three Mile Island and other engineering and team missteps. We have, I hope, a successful show about failure.
Notes
02:12 - Learning From Engineering Team Failure
Seconds From Disaster (https://en.wikipedia.org/wiki/Seconds_From_Disaster)
04:49 - Self-Reporting of Near Accidents
How a change in hospital policy saved thousands of lives (https://www.vox.com/2017/10/23/16387300/hospital-policy-saved-thousands-lives-central-line-infection)
06:54 - First Story/Second Story
RailsConf 2018: Who Destroyed Three Mile Island? by Nickolas Means (https://www.youtube.com/watch?v=YBRiffheLXE)
The Field Guide to Understanding Human Error 2nd edition Edition (https://www.amazon.com/Field-Guide-Understanding-Human-Error/dp/0754648257)
08:46 - How the Airline Worker Who Stole a Plane in Seattle Exposed a Security Risk (http://time.com/5368847/airline-security-risks/)
13:44 - The Design Flaw That Almost Wiped Out an NYC Skyscraper (http://www.slate.com/blogs/the_eye/2014/04/17/the_citicorp_tower_design_flaw_that_could_have_wiped_out_the_skyscraper.html)
RubyConf 2016 - The Building Built on Stilts by Nickolas Means (https://www.youtube.com/watch?v=-ES1wlV-8lU)
99% Invisible Podcast: Structural Integrity (https://99percentinvisible.org/episode/structural-integrity-2/)
16:33 - Focusing on Blamelessness and Building a Learning Culture on a Team
21:04 - Overpaging Engineering Teams
Charity Majors on overpaging (https://twitter.com/mipsytipsy/status/1028131196826349568)
25:21 - Story Communication
Jeff Bezos Banned PowerPoint in Meetings. His Replacement Is Brilliant (https://www.inc.com/carmine-gallo/jeff-bezos-bans-powerpoint-in-meetings-his-replacement-is-brilliant.html)
29:44 - Helping Team Members Make Better Decisions
The Boring Software Manifesto (http://www.noelrappin.com/railsrx/2016/5/26/the-boring-software-manifesto)
Dan McKinley: Choose Boring Technology (http://mcfunley.com/choose-boring-technology)
34:29 - How to Behave When Things Go Wrong
The Johnson & Johnson Tylenol Crisis (https://www.ou.edu/deptcomm/dodjcc/groups/02C2/Johnson%20&%20Johnson.htm)
Related Episodes
Developers from the Perspective of Product Owners (http://www.techdoneright.io/29)
The Social Responsibility of Coding with Liz Abinante (http://www.techdoneright.io/25)
Agile Teams and Escaping Velocity with Doc Norton and Claire Podulka (http://www.techdoneright.io/15) Special Guest: Nickolas Means.
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