Today on the show, we are joined by Managing Director, Commercial Transformation, Lloyds Banking Group - Nick Williams.
Listen as Nick shares how Lloyds has evolved their offerings and services to meet the demands of their growing digital customer base, what Lloyds is doing to help the 21% of people in the UK who do not have the five Basic Digital Skills according to the 2018 Lloyds Bank UK Consumer Digital Index and why he believes that as digital leaders we need to educate individuals at the local level about the benefits of digital adoption if we want to ensure both digital literacy and equal opportunity for all citizens in the UK.
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