When you start your business and it begins to grow, very often it's you the customers come back for. When you can't be there and need to take on staff, maintaining that commitment to excellence can be a real challenge. At Vape and Juice we monitor and measure customer service and constantly work to improve it. Finding a way to do this when you aren't around can seem a puzzle. After reading 'Delivering Happiness' by former Zappos CEO Tony Hsieh; we cracked it. I discuss for little more than £100 you can create a system that allows you to ensure your core values are adhered when you aren't around. If you operate a customer facing business then you will find this short podcast of real value. Implementing this system has helped increase positive reviews and therefore grow revenue. Want to know how you can do it? I also briefly touch on slow replying and why that's a mistake. If you enjoyed this podcast, subscribe and share on to a friend - I'm watching you ;)
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