Business
Who owns what in an experience like travelling? The flying experience, TSA, the lines, the transportation within the terminal, the parking, etc? Adam and Jeannie talk about the forward-thinking Dallas Fort Worth airport, who actually have a customer service command center.
This is for people who are working in all different areas of the airport, they all work together in this hub to make sure that they're prepared for various passenger situations.
More Episodes
385: Bill Guertin, The Fan Experience
2019-09-03
2019-09-03
384: Your Customer's Ecosystem
2019-08-27
2019-08-27
383: Engaging Your Superfans
2019-08-20
2019-08-20
382: When Acronyms Escape
2019-08-13
2019-08-13
380: Bourbon Summit #3
2019-07-30
2019-07-30
379: Allen Adamson, Shift Ahead
2019-07-23
2019-07-23
378: The Phrase that Kills CX
2019-07-16
2019-07-16
375: Leena Rinne, A Fellow Code Cracker
2019-06-25
2019-06-25
371: Louis Carter, Emotional Connectedness
2019-05-28
2019-05-28
369: Jeff Gothelf, Thinking About Design
2019-05-13
2019-05-13
368: When Customer Service Is a Scam
2019-05-07
2019-05-07
366: Can People Connect to Avatars?
2019-04-23
2019-04-23
Get this podcast on your
phone, FREE
