In this episode, we speak with Jonathan Parisot (calling in from Paris🗼) to talk about the all-powerful Actiondesk ( https://www.actiondesk.io/ ). Jonathan and his team have set out to give non-coders the ability to create turnkey automation and workflows between different data sources (CRM, Customer Support, Chat, etc.)
We take action on several topics including:
* ⌨️ using Slack to service early customers before you have an interface
* 🛫 initial customer development and the importance of onboarding
* 💰 pricing pricing pricing
* 🗂 how to prioritize features and integrations
* and much more 🦋
Extra Extra (Pricing Addition)
*"Raise Prices"* - Jonathan references Marc Andreessen's perspective on product pricing ( https://www.businessinsider.com/marc-andreessen-advice-to-startups-raise-prices-2016-6 ). In the pod Jonathan mentions how properly pricing their product (high) has yielded several benefits including 1) validates the product is solving a valuable problem 2) affords them the ability to provide a higher touch on-boarding process.
*Perceived Value* - Legendary venture capital firm Sequoia Capital performed a deep dive on some of the psychological factors ( https://www.sequoiacap.com/article/pricing-your-product/ ) at play when purchasers are considering a product's price. Tons of valuable insights in this article, there's even a link to a nifty pricing worksheet at the end of the article.
Notable Mentions
Salesforce.com ( https://www.salesforce.com/ ) (1:10) - an enterprise CRM system that have been described as inventing Software as a Service (SaaS)
Hubspot ( https://www.hubspot.com/ ) (1:10) - an end-to-end marketing, sales, and growth platform
Slack ( https://slack.com/ ) (1:28) - Team messaging with awesome integrations and bots, checkout all the integrations ( https://slack.com/apps )
Stripe ( https://stripe.com/ ) (3:30) - credit card processor for internet products
Zendesk ( https://www.zendesk.com/ ) (4:40) - customer support platform for internet and mobile businesses
Segment ( https://segment.com/ ) (18:10) - data analytics platform
Mixpanel ( https://mixpanel.com ) (18:10) - a powerful product and user analytics platform
Crisp Chat ( https://crisp.chat/en/ ) (20:05) - in-app customer messaging and support
Mailchimp ( https://mailchimp.com/ ) (22:40) - email distribution and marketing platform
Intercom ( https://www.intercom.com/ ) (22:40) - in-app customer messaging and engagement platform
Airtable ( https://airtable.com/ ) (22:50) - modern and flexible spreadsheet and database platform that gives teams the ability to organize their like never before
Superhuman ( https://superhuman.com/ ) (23:50) - "the fastest email experience ever made"
Product Hunt ( https://www.producthunt.com/ ) (24:05) - a daily list of new products around the web
*It’s with terabytes of love ❤️that I ask you… if you find this interesting at all and want to support this project, please pass this along to a few friends or text them a link to the podcast. Thank you and enjoy!*
view more