In this episode, I sit down with Darren Chait, Founder/COO of Hugo ( https://www.hugo.team/ ) , at their San Francisco headquarters. Hugo is a connected meeting notes platform that integrates with all your favorite tools. Darren started Hugo to solve the problem of creating a more open and collaborative team culture. We discuss product analytics, pricing strategies, the importance of storytelling and much more!
A few highlights and callouts from the episode 📢:
* The team at Hugo recently released a book on building a 10x Culture ( https://www.hugo.team/10x )
* We mention a bunch of tools you should know about, links below:
* *Customer comms/feedback* : Intercom ( https://www.intercom.com/ ) , Ask Nicely ( https://www.asknicely.com/ ) , Delighted ( https://delighted.com/ )
* *Product event tracking/analytics* : Segment ( https://segment.com/ ) , Mixpanel ( https://mixpanel.com/ ) , Heap Analytics ( https://heap.io/ ) , Pendo ( https://www.pendo.io/ ) , Chartio ( https://chartio.com/ )
* *Roadmapping* : Product Board ( https://www.productboard.com/ )
* Great article about product-market fit ( https://firstround.com/review/how-superhuman-built-an-engine-to-find-product-market-fit/ ) by Rahul Vohra (CEO @ Superhuman)
* Good conversations about pricing. Shoutout to Patrick Campbell from Profit World, here's a cool post by Patrick about Slack's pricing ( https://www.profitwell.com/slack-pricing-teardown )
* Conversational marketing ( https://www.drift.com/conversational-marketing/ ) - shoutout to Drift
* Jobs to be done ( https://www.christenseninstitute.org/jobs-to-be-done/ ) framework, Clay Christensen
Cheers,
Dan
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