AI Startup Brings Computer Vision to Customer Service - Ep. 102

When your appliances break, the last thing you want to do is spend an hour on the phone trying to reach a customer service representative. Using computer vision, Drishyam.AI is eliminating service lines to help consumers more quickly. Satish Mandalika, the CEO and founder of the deep learning-based image recognition platform, spoke with AI Podcast host Noah Kravitz about the company. “Customer support is ripe for disruption,” Mandalika said. Drishyam.AI is changing the game by giving customers an app that they use to take a picture of the product they need help with at any time of day or night, rather than calling a help line. Using computer vision, Drishyam.AI analyzes the issue and communicates directly with manufacturers, rather than going through retail outlets. This is more efficient because a product’s lifetime warranty is usually held by the company that made it, rather than the stores selling it like Home Depot and Lowe’s.