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The Glossy Beauty Podcast

The Glossy Beauty Podcast

Arts:Fashion & Beauty

"Browse commerce is just done': Stella & Dot founder and CEO Jessica Herrin

2020-07-02
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Millions of Americans are still out of work as the coronavirus pandemic's ripples through the economy, and many are unlikely to return to the jobs they held a few months ago.

A few companies -- including Stella & Dot, Ever and Keep -- have stepped into that vacuum, offering gig economy work for people willing and able to sell cosmetics, clothes and fashion accessories.

"We really started growing when unemployment was at 8 and 9%. And in some ways you could say the growth of our business was somewhat counter-cyclical, because when people had a greater financial need, not only did you see more people join, but you saw the people that did join work more and earn more," Stella & Dot founder and CEO Jessica Herrin said on the Glossy Podcast of the 2008 final crisis.

The company counts about 30,000 "ambassadors," though the number of people actively selling on a monthly basis is between 8,000 and 10,000, according to Herrin.

Prior to Covid-19, Stella & Dot, Ever and Keep went through a $50 million tech revamp to connect sellers with a digital platform (inspired by Shopify, Pinterest and Polyvore) allowing them to set up a curated selection of products -- a storefront, essentially -- which they can then email or text to customers.

That foresight has been key to surviving as a business during coronavirus.

"Browse commerce is just done," Herrin said. "Who wants to go to a website and search and come up with a thousand options and look for reviews that may or not be real, rather than get a curated assortment texted to you with personalized recommendations?"

view more

More Episodes

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2025-11-06
Beauty packaging hall of fame and shame with Allison Kent-Gunn, plus news
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Helen Steed gives an inside look at packaging for Glossier, Merit and Rhode
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Inside the world of beauty packaging
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Sephora welcomes Gen Alpha shoppers with brands designed for them
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Amazon bets on K-Beauty, Ulta Beauty embraces Squishmallows, and 3 Glossy Pop Award winners share their campaign success secrets
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Executive coach Angela Bennet shares her top 3 tips for execs, plus industry news 
2025-09-25
Olive & June's Sarah Gibson Tuttle on life after acquisition: You have to 'focus on the consumer obsessively'
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L’Oréal tech leader Guive Balooch on what’s driving beauty innovation today, plus industry news
2025-09-11
Reinventing a heritage beauty brand with Borghese COO Dawn Hilarczyk — plus, industry news
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Summer recap: The investments, strategies and revenue tumbles that defined the beauty industry
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Target and Ultra break up, foam sunscreen is recalled —  plus, what makes a successful pop-up?
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What's new in beauty brick-and-mortar, why E.l.f. is getting backlash — Dr. Thomas Sterry on plastic surgery trends
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An insider’s guide to K-beauty’s US renaissance, plus industry news
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Rare Beauty's fragrance, C-suite hires, L'Oréal earnings — and K-beauty brand Krave Beauty’s Liah Yoo
2025-07-31
TSG Group's Phlur acquisition, Shiseido's layoffs — and everything you should know about sunscreen in the US
2025-07-24
Prime Day's results, Beauty's wrestling opportunity — and a lawyer's take on beauty’s dupe lawsuits
2025-07-17
Debut Biotech’s Joshua Britton on the breakthrough beetle pigment set to disrupt beauty, plus Amazon Prime sale news
2025-07-10
Unilever's acquisition, Glossier's CEO shakeup and Arrae's Siff Haider on predicting wellness trends
2025-06-26
Beauty news from L’Oréal, Coty and Byredo — plus, Sahajan Skincare’s Lisa Mattam on clinical testing
2025-06-19
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