In Ep. 133, The scenario is the same everywhere: Clueless customers seek an expert consultation, and then they come across a commission based salesperson. Apparently, there is a conflict of interest. The salesperson will earn the majority of his income from his commissions. These commissions will often mean that the customer walks home with a product which is not suited best for his use case. But is that necessary?
I propose that it is not. And here is why:
I act according to three basic principles. It does not matter what I do; I ask myself three questions:
Is this what I do ethical?
Is this what I do moral?
Is this what I do legal?
If every salesperson asks him or herself these three questions, companies who are offering a lousy product will struggle to find salespersons. Because is it ethical to sell a product which is knowingly not the bad? So introducing and sticking to moral principles will already eliminate the active sales of disadvantageous products. A salesperson who adheres to ethical and moral principles will only sell the product which is advantageous to a potential customer. But what does he do if he faces the next dilemma — when two products are comparable and of the same quality?
(You can ask me any questions on Instagram- Sattyam03)
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