May 11, 2021 - You've been hoping for a quiet day on the job, Leo, but too many calls could come your way. You might have to juggle several at once. Don't try to deal with every problem. Exercise your triage abilities and take care of the most pressing first. Let the others go, if necessary. You aren't doing anyone any favors by getting too distracted. Even you can be less than thorough when overwhelmed.
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